Important Hotlines and Helplines
En Español or if you are deaf or hard of hearing, please call 1-877-294-4356 TTY to access any hotline.
SUICIDE PREVENTION HOTLINES
988 Suicide & Crisis Lifeline (formerly the National Suicide Prevention Lifeline)
AMERICAN FOUNDATION FOR SUICIDE PREVENTION
SAMHSA HELPLINE TO FIND TREATMENT
The Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline offers free and confidential information on mental health treatment and services, 24 hours a day. Call (800) 662-4357 or TTY: (800) 487-4889.
SAMHSA’s national treatment provider searchable directory: findtreatment.gov
CHILDREN AND YOUNG FAMILIES RELATED HOTLINES
CHILDREN’S SYSTEM OF CARE (Perform Care)
1-877-652-7624 (24 hours a day – 7 days a week)
Call this number to find out about services for children and teens under age 21 with emotional and behavioral health care challenges and their families.
MATERNAL MENTAL HEALTH HOTLINE
Call or text 1-833-9-HELP4MOMS (1-833-943-5746) in English and Spanish
A confidential, toll-free hotline for expecting and new moms experiencing mental health challenges. Those who contact the hotline can receive a range of support, including brief interventions from trained counselors who are culturally and trauma-informed, as well as referrals to both community-based and telehealth providers as needed. Callers also will receive evidence-based information and referrals to support groups and other community resources.
CHILD ABUSE/NEGLECT HOTLINE
1-877-NJ ABUSE (652-2873)
24 hours a day – 7 days a week
Any person having reasonable cause to believe that a child has been abused or neglected has a legal responsibility to report it to the Division of Youth and Family Services (DYFS). DYFS is mandated to investigate all reports of child abuse and neglect.
24 hours a day – 7 days a week
If you’re feeling stressed out, call the Family Helpline and work through your frustrations before a crisis occurs. You’ll speak to sensitive, trained volunteers of Parents Anonymous who provide empathic listening about parenting and refer you to resources in your community.
2NDFLOOR YOUTH HELPLINE
24 hours a day – 7 days a week
This is a youth helpline serving all youth and young adults in New Jersey. Youth who call are assisted with their daily life challenges by professional staff and trained volunteers. Anonymity and confidentiality are assured except in life-threatening situations.
SAFE HAVEN INFANT PROTECTION HOTLINE
24 hours a day – 7 days a week
This is a toll free hotline for distressed parents who wish to give up an unwanted infant anonymously, with no fear of arrest or prosecution. While information will be requested, no names or records are required.
OFFICE OF ADVOCACY
8:30 a.m. – 4:30 p.m., Monday – Friday
This helpline provides a timely response to questions, issues and concerns regarding programs and services provided by DCF.
OTHER IMPORTANT HOTLINES
(In alphabetical order)
AID-NJEA is a free, confidential 24 hour telephone helpline for school staff members and their families. The helpline is staffed by active and retired educators and school counselors who are trained to counsel and support their colleagues. The program provides telephone support, information and resources for school employees experiencing some distress in their work or personal lives. Educators and school counselors are on the line from 12 noon until 8 pm Monday through Thursday, and until 6 pm on Fridays to provide peer to peer support and information to callers. In addition, University Behavioral Health Care provides mental health professionals who answer the helpline during all other hours for 24/7 coverage. These mental health professionals are available to intervene as necessary and provide support to peer educators when they are taking calls. At all times, school staff will reach a live person who can provide a listening ear and assist callers with problem solving or referral.
ADDICTIONS SERVICES HOTLINE OF NJ
Care2Caregivers is a telephone support line for anyone caring for a person with memory loss such as Alzheimer’s Disease, Dementia or a related disorder. Compassionate and professionally trained staff who have also been family caregivers provide resources, education, referrals, coaching, tips on coping and help negotiating community resources. Free and confidential. Operated from Rutgers University Behavioral Health Care in partnership with the NJ Division of Human Services, Department of Aging.
Caring Contact is an award-winning, volunteer-staffed caring and crisis hotline and listening community for all ages. They provide active listening support and best-in-class education to the Central and Northern New Jersey community.
Available seven days a week between 7:00 a.m. to 11:00 p.m.
CATASTROPHIC ILLNESS IN CHILDREN RELIEF FUND
COMMISSION FOR THE BLIND & VISUALLY IMPAIRED (CBVI) HOTLINE
CHILD CARE HELP LINE
CHILD SUPPORT HOTLINE
1-877-NJ KIDS1 (1-877-655-4371)
CRISIS TEXT LINE
Text HOME to 741741
A free, 24 hour hotline available for all public safety employees and first responders.
DISASTER MENTAL HEALTH
1-877-294-4356 TTY (voice callers use 7-1-1 NJ Relay)
DIVISION OF THE DEAF AND HARD OF HEARING (DDHH)
DIVISION OF DEVELOPMENTAL DISABILITIES (DDD)
1-800-832-9173 DIVISION OF DISABILITY SERVICES (DDS)
1-888-285-3036 1-609-292-1210 TTY
DIVISION OF FAMILY DEVELOPMENT (DFD)
DIVISION OF MEDICAL ASSISTANCE AND HEALTH SERVICES
DIVISION OF MENTAL HEALTH AND ADDICTION SERVICES (DMHAS)
DEPRESSION AND BIPOLAR SUPPORT ALLIANCE
INTERIM MANAGING ENTITY (IME) ADDICTIONS ACCESS CENTER
In January 2015, the Governor announced that the Division of Mental Health and Addiction Services will develop an interim managing entity (IME) for addiction services as the first phase in the overall reform of behavioral health services for adults in New Jersey. Rutgers, University Behavioral Health Care (UBHC) launched the IME program on July 1, 2015. The IME provides a coordinated point of entry “no wrong door” for those seeking treatment for substance use disorders. Clients can either call the IME directly to be screened and receive a warm handoff to a provider, or they can go/call a provider directly to be screened and continue services. IME will assist clients to find the right provider for their needs and help them navigate the substance abuse treatment network. The IME provides utilization management of treatment requested. The IME will ensure that individuals are receiving the right level of care for the right duration of time, at the right intensity of care. This will allow the state of NJ to manage its resources across payers and across the continuum of care.
NJ SNAP (formerly Food Stamps)
GRACE COUNSELING CENTER
GOOD NEIGHBORS – COMMUNITY LIVING FOR PEOPLE WITH DISABILITIES
GOOD GRIEF – MORRISTOWN
HEALTH BENEFITS IDENTIFICATION (HBID) CARD UNIT
Call if your plastic HBID card is lost or stolen
KINSHIP NAVIGATOR PROGRAM (raising relatives’ children)
LOW INCOME HOME ENERGY ASSISTANCE(LIHEAP)
MEDICAID FRAUD AND ABUSE HOTLINE
Mom2Mom is a 24 hour, 7 day a week helpline coordinated by Rutgers University Behavioral Health Care (UBHC). The helpline features peer support, telephone assessments, a network of referral services and support groups.
Currently a pilot for Northern New Jersey this dynamic and most needed program offers peer support to military moms around the clock. Many in person events are occurring across the state of New Jersey and the findings indicate a need for this program to support those “holding the fort down” as their family works hard to maintain stability during deployments, training exercises or state missions.
MENTAL HEALTH ASSOCIATION OF ESSEX AND MORRIS COUNTY
MENTAL HEALTH AMERICA
NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI)
In a crisis, text “NAMI” to 741741.
NAMI Helpline: 1-800-950-NAMI (Monday – Friday, 10 a.m. – 10 p.m., ET)
Online Chat: https://nami.org/help
NJ FAMILYCARE/MEDICAID CALL CENTER
NJ HOUSING RESOURCE CENTER (HRC)
(for accessible, affordable housing)
NJ MENTAL HEALTH CARES
PPMD (Postpartum Mood Disorders) HOTLINE
PROJECT COMMUNITY PRIDE
RUTGERS UBHC ACCESS CENTER/TRANSFER CENTER
The Access Center is staffed by a professional team of clinicians and Customer Service Representatives (CSR) who screen and schedule medical and mental health care appointments. The Transfer Center facilitates timely referrals and continuity of care between UBHC programs and to and from external providers.
STATE DISABILITY INSURANCE
(Department Of Labor & Workforce Development)
1-609-292-7060 TDD – 1-609-292-8319
NJ Relay for Deaf, Hard of Hearing, or Speech-Impaired Text Telephone User
SUPPORT FOR WORKING FAMILIES
(Transitional Supports Hotline) 1-877-951-9514
SUBSTANCE ABUSE AND MENTAL HEALTH SERVICE ADMINISTRATION
24 hour hotline
TRAUMATIC BRAIN INJURY FUND
TDD – 1-609-292-1210 (from 9:00 a.m. to 5:00 p.m. Mondays thru Fridays)
THE TREVOR PROJECT
UNIVERSAL SERVICE FUND (USF)
(Help with utility bills for low-income families and individuals)
Provides 24-hour support to New Jersey National Guard members, active military personnel, veterans, their families, and caregivers, statewide.
The Vets4Warriors Peer Support Network is staffed by Veterans with a licensed clinician always available. We are a non-profit through the Rutgers University Foundation and are funded by public and private organizations/individuals. We are available 24 hours a day, 7 days a week.
VETERANS CRISIS HOTLINE
OR TEXT 838255
VETERANS CARETAKER HOTLINE
Mon – Fri 8 A.M. – 8 P.M.
A confidential peer-counseling support helpline for Division of Child Protection and Permanency employees to help you manage the unique stresses of their jobs. DCP&P – Worker2Worker is a 7-day-a-week helpline coordinated by Rutgers University Behavioral Health Care. The helpline features peer support, telephone assessments and a network of referral services. When the job gets to you, blowing off steam with a coworker or loved one is often all you need to refocus and move on. But when the issues run deeper, DCP&P – Worker2Worker is ready to help you and your family cope with and resolve your problems. Our peer-support counselors and clinicians understand, listen and want to help. If you are feeling depressed, helpless, overwhelmed, weak, withdrawn, suicidal, financially drained, or emotionally or physically exhausted from a highly stressful situation, reach out for assistance.
WOMEN’S REFERRAL CENTRAL HOTLINE
Through the NJ Department of Community Affairs, the hotline provides information and referrals to women in New Jersey through a statewide toll-free telephone line. The Hotline provides referrals and basic information in areas such as discrimination, housing, displaced homemakers, divorce, violence, and other areas of concern. The hotline is accessible 24 hours a day, seven days a week. Further details can be found here: https://www.nj.gov/dca/divisions/dow/programs/wrch.html
WOMENS VETERANS CALL CENTER
Mon – Fri 8 A.M. – 10 P.M.
Saturday 8 A.M. – 6:30 P.M.